Here is a look at the key features of the Ivanti Service Manager. Contact the sales team for a quote. Click here for a demo version. Contact the sales team for a custom quote. Click here to try a demo version. To conclude, IT service management tools are essential to bridge the gap between IT and business and to streamline the process of creating and managing incidents within an organization.
Though ServiceNow is a popular tool, it comes with its own share of disadvantages and this is why it makes sense to look at some of its alternatives. The above-mentioned tools help with service management and they also come with advanced features to give you complete control over your IT processes, assets, change management, and more.
We hope this detailed review will help you to make an informed decision when it comes to choosing your next ITSM tool. That said, ServiceNow comes with its own share of problems too, such as It is expensive JavaScript is absolutely necessary for configuration This is not the ideal choice if you want an on-premise or perpetual licensing, as only a SaaS version is available Upgrades can be time-consuming.
Solarwinds Service Desk Solarwinds Service Desk is a comprehensive IT service management solution that helps with incident management, change management, knowledge base, and more. Features Below are some of the key features of the Solarwinds Service Desk. Automates processes to reduce overheads. Focuses on important metrics to continuously improve operations Provides the highest possible visibility into your asset management Comes with a real-time dashboard Offers a consolidated database of information for easy reference Sends automatic notifications and alerts Gives the flexibility to establish and modify rules to meet your SLAs Pricing Solarwinds Service desk comes in three editions — Team, Business, and Professional.
Download Click here to start a fully functional day free trial. Freshservice Freshservice is a cloud-based IT management software that comes with many automated features to bridge the gap between IT and business. Features The key features of FreshService are: Allows users to raise tickets through email, portal, phone, or even in person. Automatically tracks, prioritizes, assigns, and resolves the tickets.
Enables users to look up information from the knowledge base without raising tickets. Improves collaboration between employees Isolates problems, links it with past incidents and performs a root-cause analysis Comes with a real-time project dashboard Helps to keep track of all your IT and non-IT assets Maintains a record of contracts with third-party vendors.
Pricing There are four editions of Freshservice and they are: Blossom — ideal for small teams. Features Here is a look at some of the salient features of this tool. Makes it easy for employees to find answers to common questions through a self-service portal. Allows you to set up as many SLA policies as possible to stay on top of deadlines Creates configurable queues that agents can use to prioritize and assign incoming assignments Responds, resolves, and learns from incidents Tracks and analyzes all response activities Does a thorough root-cause analysis and presents the findings in the form of a report Pricing Jira service desk comes in three editions.
Download Click here to use the free edition of Jira Service Desk. It comes loaded with many advanced features as well. Features The main features of this tool are: Gives complete control over your tickets and tasks. Comes with custom fields to track the areas you need Offers a customizable user portal to help users track progress.
Integrates well with Active Directory Allows you to set up rules to auto-assign tickets to experts. Download Click here to download this tool.
Ivanti Service Manager Ivanti Service Manager is an affordable and flexible cloud-optimized solution to streamline your IT operations with automated processes. Shouldn't have waited so long to decide that, yup, it just plain doesn't fly right- even on Really sad to see them fade like this. NUTDC was the spine of my daily computer life for years.
Guess I should have pulled the trigger long ago, when Adam did. I loved Power On's Address book from the 90s. It was simple and powerful but best, it was very flexible.
The think I liked most was the ability to print double-sided address books at any custom size. I still am considered installing OSX What great memories. I also loved the address book. It was so flexible. I always printed one out to keep in my car an era before the PDAs were popular.
NUTD was also my calendar of choice for years. I miss some of the basics Seems simple enough. Are you listening BusyCal??? I don't have as glowing memories as you do.
John broke Now X at Macworld a number of years ago saying it would be only a few months before release. He took money for the software which never appeared. They continued to take subscriptions offered awful to nonexistent tech support. I am happy to see them go. Time to move on John. Bad bad bad. Because of the iPhone I've recently bailed on that for iCal.
I'm still a user of Now Contact. Where from here with that program? Your built-up Good Karma will serve you well and help you land gracefully. Have you looked at Daylite? It can do everything you've described and more. Turns out one of our staffers Rich Mogull uses Daylite, so I'll be leaning on him for some coverage soon.
How I wish Now X had been up to the standard of NUDC; but alas even the very latest versions had major issues where the program simply did not work at all, as well as being extremely memory hungry and so slow I simply could not use the application. Still, I purchased Now X to show support in the hopes that they would be able to work the kinks out NUDC was one of my indispensable programs, and I have yet to find anything remotely able to replace it.
There never was a version 5. The last major release, version 4. Three years is an awfully long time in the Internet world. During this time, Netscape sat by, helplessly, as their market share plummeted. It's a bit smarmy of me to criticize them for waiting so long between releases. They didn't do it on purpose, now, did they? Well, yes. They did. They did it by making the single worst strategic mistake that any software company can make:.
Complete rewrites are extremely tough to accomplish, but they're the sort of things that programmers like to do sometimes because they're so embarrassed by their old, crufty code and band-aid fixes. But surviving through a rewrite is tricky - everything takes longer than expected, and if you don't have a revenue source during that time, you could end up like this.
There was a neat program called ThoughtPattern from the wonderfully named Bananafish Software back in the early s that fell prey to this as well - 1. Sorry to hear that Now Software has shut down.
I used their software for many years and it was quite productive. What I never understood, is their decision of no longer supporting the older versions and jump into a rewrite of NowX.
It would have been a small effort to make things work in I am still using a palm, but the actual sync solutions are far behind the older Now software. What I still miss is a better address book: Apple or may be someone else should have a close look to the old Now software. I miss that! On the other hand, BusyCal has brought at least a good iCal replacement, that compares to the old Now software.
It may fit your needs too. That was a nice farewell, Adam. I fondly remember my devotion to and eager use of Now Utilities. All good things come to an end. I used Now for quite a while back when I moved to the Mac in The problem I always ran into the product was that it was falling gravely behind in features and "Mac isms" meaning, it never seemed to be following along with the operating system.
Things like Mail Integration was terrible, no iCal support and the list goes on, was it a bad product? No, it was fine for what it was at the time. Does this mean Now wasn't a good product, no. It just means that they never satisfied my need for features and I found another product that did a better job.
It appears to me that they focused on the wrong things and eventually realized they couldn't generate the sales they needed to sustain business.
It's sad they couldn't keep going, but this happens to many companies who don't remain "relevant. Even with many other features no longer available, I still have Contact as an active application for just that feature. Our department operates three venues and ancillary support components for live performance and production.
It has proven flexible and comprehensive for creating schedules and tranferring information. Can't imagine where a comparably priced and capable application will come from. I really liked In Control, worked great for me. That and when Opcode Vision, Studio Vision went out really hurt. Ever since I have tried to use programs where there is a path to relatively easily move data from one to the next as these companies come and go.
Boy there was a bunch of great software in the System 7 days - ClarisWorks was great, Claris Impact was great, HyperCard was very interesting and great, Studio Vision was great, etc.
What great software did you use back in the day? I've been using Now Up-to-Date, in its various incarnations, for more than fifteen years now. I can't believe it's gone for good. Have read but never contributed to this forum before. That's the recommendation! Would you pay for it?
However in the end, waiting 3 years before I joined the X crowd, the software wasn't any more functional or pretty, and by not incrementing and improving basic things, you lost your customer base. Sorry to see you go, but, thats business!
It is sad to see the end of Now Software, although the writing seemed to be on the wall given the long gestation of Now X. I started using NUD at least as early as January , and still use 4. It works flawlessly under I have developed fairly intricate list views, and unfortunately the later versions always broke those.
I would have gladly sprung for the upgrade, but the work to regenerate my list views was not worth it. It is not clear whether the new versions had anything I needed, anyway. They've got a compatibility script on the nowsoft. I'd get it now before it's gone. I was a part of the old Now Software in Portland.
Ive written up some of my experiences there, and also the Qualcomm takeover. I am very sad to see it go. Sad news indeed! I've used Now Utilities ever since my first Mac in 94 and will sorely miss them. The combination of Now Utils with Action Menus was almost magical for me. Biggest problem for current multi-user, multi-platform Mac and PC users of NUtD will be lack of additional serial numbers as new staff members join the firm.
I was a happy user of Now products - until I wanted additional copies for my own personal use. They wanted to charge me full price, even though I simply wanted another copy for my MacBook Pro so I could share my calendar with myself. When the new version came out, they told me the same thing - no breaks. So I became an iCal user as there was no break for multiple copies or users in the same family. It is sad to hear this news.
I work for a company named Beezwax Datatools. I suggest taking a look at that for anyone who needs solutions in these areas.
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